TEFL GRADUATE PRIVACY POLICY
Last updated: 31 August 2026
TEFL Graduate Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit the TEFL Graduate website, create an account, purchase or use one of our Courses, contact us or otherwise interact with our services.
This Privacy Policy should be read together with our Terms & Conditions.
1. WHO WE ARE
The TEFL Graduate website is owned and operated by:
TEFL Graduate Ltd
Company number: 9993281
Registered office:
Kemp House
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@teflgraduate.com
TEFL Graduate is registered with the Information Commissioner’s Office (ICO).
Our ICO registration number is:
ZA163811
For the purposes of applicable data-protection legislation, TEFL Graduate Ltd is the data controller responsible for personal information processed in connection with our website and services.
2. THE PERSONAL INFORMATION WE COLLECT
Depending on how you interact with TEFL Graduate, we may collect and process the following categories of personal information:
Information you provide to us
This may include:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- account and login information;
- Course registration details;
- payment and transaction information;
- information contained in communications with us;
- assignment and assessment submissions;
- tutor communications and feedback;
- information required to issue certificates; and
- other information that you voluntarily provide.
We do not normally have access to your complete payment-card details where payment is processed through a third-party payment provider.
Information collected automatically
When you use our website, certain technical information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location derived from technical information;
- pages visited;
- links or features used;
- dates and times of visits;
- referring websites; and
- information about how you interact with our website.
Some of this information may be collected through cookies and similar technologies.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Providing our Courses and services
We use information to:
- process Course purchases;
- create and administer student accounts;
- provide access to Courses;
- provide tutor support;
- administer tests, quizzes and assignments;
- assess Course work;
- issue certificates;
- provide customer support;
- process Course extensions and other purchases; and
- communicate with you about your Course.
Processing payments
We use payment information to process transactions and may share necessary information with payment processors and other service providers involved in completing your purchase.
Website operation and security
We may use technical information to:
- operate and maintain our website;
- improve website performance;
- identify technical problems;
- protect our website and users;
- detect fraud or misuse; and
- prevent unauthorised access.
Customer service
We may use your information to respond to enquiries, complaints, requests and other communications.
Improving our services
We may analyse information about how customers use our website and Courses to improve our products, services, website and customer experience.
Marketing
Where permitted by applicable law, we may contact you about TEFL Graduate Courses, products, services, offers or other information that may be relevant to you.
Where your consent is required for marketing, we will obtain that consent before sending the relevant communications.
You can unsubscribe from marketing communications at any time.
4. OUR LEGAL BASES FOR PROCESSING PERSONAL DATA
Where applicable, we rely on one or more of the following legal bases under data-protection legislation:
Contract
We may process your personal information where it is necessary to enter into or perform a contract with you, such as providing a Course that you have purchased.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include activities such as website security, fraud prevention, service improvement and certain forms of direct marketing.
Consent
Where the law requires consent, we will ask for your consent before processing information for the relevant purpose.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. WHO WE MAY SHARE YOUR INFORMATION WITH
We may share personal information with third parties where this is necessary to provide our services, operate our business, comply with the law or otherwise as permitted by applicable data-protection legislation.
These may include:
- payment processors;
- website and hosting providers;
- online learning platform providers;
- email and communication providers;
- IT and technical service providers;
- tutors and academic staff;
- certificate and delivery providers;
- fraud-prevention providers;
- analytics and advertising providers;
- professional advisers;
- legal or regulatory authorities where required; and
- other service providers acting on our behalf.
Third-party service providers will generally process personal information in accordance with our instructions and applicable data-protection requirements.
We do not sell your personal information to third parties.
6. TUTORS AND COURSE ADMINISTRATION
Where you enrol on a Course requiring tutor support, relevant personal information may be made available to your tutor.
This may include your:
- name;
- email address;
- Course details;
- submitted assignments;
- assessment results; and
- communications relevant to your Course.
This information is provided so that tutors can administer and assess your Course and provide appropriate support.
7. THIRD-PARTY COURSE SELLERS
TEFL Graduate Courses may sometimes be purchased through third-party websites, promotional platforms, voucher providers or authorised sellers.
Where you purchase a Course through a third party, that organisation may separately collect and process your personal information under its own privacy policy.
Where necessary to provide your Course, the third party may provide TEFL Graduate with information such as your name, email address, voucher or order details and other information required to create or administer your Course account.
Where TEFL Graduate receives personal information from a third-party seller, we will process that information in accordance with applicable data-protection legislation and this Privacy Policy.
You should also review the privacy policy of the third-party seller through which you made your purchase.
8. COOKIES AND SIMILAR TECHNOLOGIES
TEFL Graduate uses cookies and similar technologies on its website.
Cookies are small files placed on your device that can help websites operate, remember preferences, maintain login sessions, understand how visitors use a website and, where applicable, support advertising or marketing activities.
We may use different categories of cookies, including:
Strictly necessary cookies
These cookies may be required for the website or online services to function properly.
They may be used for purposes such as:
- account login;
- shopping basket functionality;
- security;
- session management; and
- other essential website functions.
Analytics cookies
Where used, analytics technologies may help us understand how visitors use our website, such as which pages are visited and how users navigate the website.
Marketing or advertising cookies
Where used, these technologies may allow us or third-party advertising providers to measure advertising performance or deliver more relevant advertising.
Where consent is legally required for non-essential cookies, we will request consent through the appropriate cookie-management mechanism.
You can also control or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
9. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties, including employers, educational organisations, government authorities, advertising providers, partners and other organisations.
This Privacy Policy does not apply to those third-party websites.
We recommend that you read the privacy policy of any third-party website before providing personal information.
10. GOOGLE AND OTHER THIRD-PARTY SERVICES
We may use third-party services such as analytics, advertising, payment, hosting, security and communication providers.
These providers may collect or receive certain information about visitors or customers in accordance with their own terms and privacy policies and our instructions or other lawful arrangements.
Where third-party services use cookies or similar technologies for purposes requiring consent, the relevant consent mechanism will be used where required by law.
11. INTERNATIONAL TRANSFERS
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection legislation.
Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
12. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- unlawful processing;
- accidental loss;
- destruction;
- alteration; and
- disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information, including keeping your password confidential and notifying us if you believe your account has been accessed without authorisation.
13. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- provide our services;
- maintain business and financial records;
- comply with legal obligations;
- resolve complaints or disputes;
- prevent fraud; or
- establish, exercise or defend legal claims.
The exact retention period will depend on the type of information and the reason for which it is held.
Where personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal or regulatory requirements.
14. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have rights under applicable data-protection legislation, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain types of processing;
- request transfer of certain personal information to another organisation;
- withdraw consent where processing is based on consent; and
- object to direct marketing.
These rights are subject to legal conditions and exemptions and do not apply in every circumstance.
15. ACCESSING YOUR PERSONAL INFORMATION
If you would like to request a copy of the personal information we hold about you, please contact:
We may need to verify your identity before providing personal information.
We will normally respond to a valid request within the period required by applicable data-protection legislation.
We do not ordinarily charge a fee for a standard data-access request. However, where permitted by law, we may charge a reasonable fee for manifestly unfounded or excessive requests, or may refuse to comply with such a request.
16. CORRECTING YOUR INFORMATION
If you believe that information we hold about you is inaccurate or incomplete, please contact:
We will take reasonable steps to correct information that is inaccurate where required by law.
17. MARKETING AND UNSUBSCRIBING
If you receive marketing communications from TEFL Graduate, you can unsubscribe at any time.
You can usually do this by using the unsubscribe link included in the relevant communication or by contacting:
We will take reasonable steps to process your request promptly.
Please note that unsubscribing from marketing communications does not prevent us from sending essential service-related communications, such as information concerning your Course, account, payment, certificate, security or other transactions.
18. CALL RECORDING AND MONITORING
For customer-service, quality-assurance, security and training purposes, telephone calls to or from TEFL Graduate may be recorded or monitored where permitted by law.
Where appropriate, recordings may also be retained where necessary to investigate complaints, disputes, fraud or other issues.
19. FEEDBACK, REVIEWS AND SURVEYS
We may invite customers to provide feedback about our Courses and services.
If you voluntarily provide feedback, we may use it to improve our services.
Where we wish to publish identifiable customer feedback, such as a testimonial or review, we will do so in accordance with applicable law and any permission or other lawful basis required.
20. FRAUD PREVENTION AND LEGAL DISCLOSURES
We may process and disclose personal information where reasonably necessary to:
- prevent or investigate fraud;
- protect our business and customers;
- enforce our Terms & Conditions;
- protect intellectual property rights;
- establish, exercise or defend legal claims;
- comply with a court order or other valid legal process; or
- comply with applicable laws or regulatory requirements.
Where legally required, we may provide personal information to law-enforcement agencies, regulators, courts or other authorised bodies.
21. CHILDREN
TEFL Graduate Courses are intended for people aged 18 or over.
We do not knowingly seek to collect personal information from children for the purpose of enrolling them on our Courses.
If we become aware that a person under 18 has provided personal information or enrolled on a Course without appropriate authority, we may take appropriate steps, including terminating the account where necessary.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- changes to the way we process personal information;
- changes to technology;
- changes to applicable legislation; or
- regulatory guidance.
The latest version will be published on this page.
We recommend checking this page periodically for updates.
Where a significant change is made that requires specific communication or consent under applicable law, we will take appropriate steps to notify you.
23. YOUR RIGHT TO COMPLAIN
If you have concerns about the way TEFL Graduate processes your personal information, we would encourage you to contact us first so that we can try to resolve the matter.
You can contact us at:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been processed unlawfully or that your data-protection rights have been infringed.
The ICO’s website is:
The ICO can provide information about data-protection rights and how to make a complaint.
24. CONTACT US
If you have any questions, requests or concerns about this Privacy Policy or the way we process your personal information, please contact:
TEFL Graduate Ltd
Kemp House
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@teflgraduate.com
Telephone: +44 (0)203 556 2527
TEFL Graduate Ltd
Company Number: 9993281
ICO Registration Number: ZA163811
Privacy Policy last updated: 31 August 2026